Hands on learning at Yell

There were times that getting people out of their seats and being hands on was a requirement. These are some examples of how this worked at Yell

  • Fastest finger first

    Question appears on the screen, first person to grab the 'honk horn' answers the question. This could, and did, become very competitive.

    Fastest finger first
  • Call flow

    Creating a call flow between an agent and a customer.

    Call flow
  • Team building

    Creating a day in the life of a call centre agent as a board game. Showing to managers and team leaders that everyone has different skills and talents.

    Team building
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